:root{color-scheme:light;--bg:#f1f4f8;--surface:#fff;--ink:#172b42;--muted:#607186;--line:#dce4ed;--nav:#14283e;--accent:#087d79;--accent-soft:#e1f3ef;--danger:#bd4422;--danger-soft:#fff0e9;--shadow:0 8px 24px #152b4208;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:16px}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink)}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:wait;opacity:.55}a{color:var(--accent)}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #22b6ad;outline-offset:2px}
.loading{min-height:80vh;display:flex;align-items:center;justify-content:center;flex-direction:column}.loading p{color:var(--muted)}.brand-mark{display:grid;place-items:center;background:var(--accent);color:white;font-weight:800;width:46px;height:46px;border-radius:15px;font-size:23px}.header{background:var(--nav);color:#fff;padding:calc(18px + var(--tg-content-safe-area-inset-top,0px)) 24px 21px}.header-inner{max-width:1080px;margin:auto;display:flex;align-items:center;gap:13px}.header h1{font-size:20px;margin:0 0 3px;font-weight:700;letter-spacing:-.3px}.header .sub{font-size:14px;color:#b8c8d8}.header .spacer{flex:1}.avatar{border:1px solid #ffffff25;background:#ffffff12;color:white;border-radius:50%;width:42px;height:42px;font-size:16px}.demo-bar{background:#fff2ce;color:#66521c;padding:9px 20px;font-size:14px;text-align:center}.demo-bar select{background:transparent;border:1px solid #ceb775;border-radius:7px;padding:5px;margin-left:8px;max-width:90%}
.shell{max-width:1128px;margin:auto;padding:25px 24px 105px}.section-top{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:20px}h2{font-size:27px;letter-spacing:-.7px;margin:0 0 5px}h3{font-size:18px;margin:0 0 12px}p{line-height:1.5}.muted{color:var(--muted);font-size:14px}.section-top p{margin:0}.btn{border:1px solid var(--line);background:var(--surface);color:var(--ink);padding:11px 15px;border-radius:11px;min-height:44px;display:inline-flex;align-items:center;justify-content:center;gap:7px;text-decoration:none;font-weight:600;font-size:14px}.btn.primary{background:var(--accent);border-color:var(--accent);color:white}.btn.danger{color:var(--danger)}.btn.small{min-height:36px;padding:7px 11px}.btn.full{width:100%}.link-btn{border:0;background:none;color:var(--accent);padding:8px 0;font-size:14px;font-weight:600}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:22px}.stat{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:17px 18px;text-align:left;color:var(--ink)}.stat span{display:block;font-size:14px;color:var(--muted);margin-bottom:7px}.stat strong{font-size:28px;line-height:1}.stat.overdue strong{color:var(--danger)}
.toolbar{display:grid;grid-template-columns:minmax(190px,1fr) 165px 175px;gap:9px}.search{position:relative}.search input{padding-left:15px}.filters{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;margin-top:9px}.chips{display:flex;gap:7px;flex-wrap:wrap;margin:15px 0 20px}.chip{border:1px solid var(--line);background:var(--surface);color:var(--muted);padding:8px 13px;border-radius:100px;font-size:14px;min-height:37px}.chip.active{background:var(--ink);border-color:var(--ink);color:var(--surface)}input,select,textarea{border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--ink);padding:11px 12px;width:100%;min-width:0;min-height:44px}textarea{resize:vertical;line-height:1.5;min-height:130px}select{padding-right:24px}input[type=checkbox]{width:18px;min-height:18px;accent-color:var(--accent)}.list-head{display:flex;justify-content:space-between;color:var(--muted);font-size:14px;margin-bottom:10px}.ticket-list{display:grid;gap:10px}.ticket-card{width:100%;text-align:left;background:var(--surface);border:1px solid var(--line);border-left:4px solid transparent;border-radius:13px;padding:17px 19px;color:var(--ink);box-shadow:var(--shadow)}.ticket-card:hover{border-color:#aebdce}.ticket-card.urgent{border-left-color:var(--danger)}.card-top{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px}.ref{font-size:13px;color:var(--muted);font-weight:600;letter-spacing:.3px}.badges{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.badge{border-radius:6px;background:#ecf0f5;color:#485c72;padding:4px 8px;font-size:12px;line-height:1.3;font-weight:600}.badge.new{background:#eaf0ff;color:#365ac4}.badge.in_progress{background:var(--accent-soft);color:var(--accent)}.badge.waiting{background:#fff2ce;color:#866500}.badge.resolved,.badge.closed{background:#e9eee9;color:#526f52}.badge.urgent{background:var(--danger-soft);color:var(--danger)}.ticket-card h3{font-size:17px;margin:0 0 7px;font-weight:650;line-height:1.4}.card-location{font-size:14px;color:var(--muted);line-height:1.5}.card-footer{margin-top:13px;padding-top:11px;border-top:1px solid var(--line);display:flex;justify-content:space-between;gap:10px;font-size:13px;color:var(--muted)}.deadline.late{color:var(--danger);font-weight:600}.empty{background:var(--surface);border:1px dashed #bbc9d8;border-radius:16px;padding:40px 22px;text-align:center}.empty h3{margin:0 0 8px}.empty p{color:var(--muted);max-width:490px;margin:0 auto 15px}.notice{padding:14px 17px;background:var(--accent-soft);color:var(--accent);border-radius:12px;font-size:14px;line-height:1.5;margin-bottom:18px}.notice.warning{background:var(--danger-soft);color:var(--danger)}
.bottom-nav{position:fixed;bottom:0;left:0;right:0;border-top:1px solid var(--line);background:var(--surface);z-index:10;padding:8px 12px calc(8px + max(env(safe-area-inset-bottom),var(--tg-content-safe-area-inset-bottom,0px)))}.nav-inner{max-width:760px;margin:auto;display:flex;justify-content:space-around;gap:8px}.nav-item{position:relative;background:none;border:0;color:var(--muted);min-height:48px;min-width:64px;padding:6px 13px;border-radius:10px;font-size:12px;display:flex;flex-direction:column;gap:3px;align-items:center}.nav-item .icon{font-size:19px;line-height:1.1}.nav-item.active{background:var(--accent-soft);color:var(--accent)}.unread-dot{position:absolute;top:1px;right:9px;background:var(--danger);color:white;border-radius:12px;min-width:18px;padding:2px 4px;font-size:11px}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:15px;padding:22px;margin-bottom:16px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:block}.field>span{display:block;font-weight:600;font-size:14px;margin-bottom:7px}.field small{display:block;margin-top:6px;line-height:1.45;color:var(--muted);font-size:13px}.wide{grid-column:1/-1}.form-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:22px}.detail-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(280px,1fr);gap:18px}.detail-title{font-size:25px;line-height:1.3;margin:9px 0 16px}.pre{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6;font-size:16px}.metadata{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:20px}.metadata dt{color:var(--muted);font-size:13px;margin-bottom:4px}.metadata dd{margin:0;font-size:14px;line-height:1.4}.comments{display:flex;flex-direction:column;gap:14px}.comment{padding-bottom:14px;border-bottom:1px solid var(--line)}.comment:last-child{border:0;padding:0}.comment-header{display:flex;justify-content:space-between;gap:10px;margin-bottom:6px;font-size:14px}.comment-header time{color:var(--muted);font-size:12px}.comment p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:15px}.attachments{display:flex;flex-wrap:wrap;gap:8px}.timeline{display:grid;gap:14px}.event{font-size:14px;line-height:1.5;border-left:2px solid var(--line);padding-left:13px}.event time{display:block;color:var(--muted);font-size:12px;margin-top:4px}.profile-line{display:flex;align-items:center;gap:13px;margin-bottom:17px}.profile-line strong{display:block;margin-bottom:4px}.check-list{display:grid;gap:9px}.check{display:flex;gap:10px;align-items:flex-start;font-size:14px;line-height:1.4}.check input{flex:0 0 18px;margin:1px 0 0}.notification{display:block;width:100%;border:1px solid var(--line);background:var(--surface);border-radius:12px;padding:17px;text-align:left;color:var(--ink);margin-bottom:10px}.notification.unread{border-left:4px solid var(--accent)}.notification strong{display:block;margin:6px 0}.notification p{font-size:14px;white-space:pre-wrap;margin:8px 0}.notification time{font-size:12px;color:var(--muted)}.admin-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(300px,1fr);gap:18px}.user-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 0;border-bottom:1px solid var(--line)}.user-row strong{display:block;font-size:15px;margin-bottom:4px}.user-row span{font-size:13px;color:var(--muted)}.scope-box{border:1px solid var(--line);border-radius:10px;padding:13px;margin-top:12px}.scope-box h4{font-size:14px;margin:0 0 12px}.scope-list{max-height:220px;overflow:auto}.hidden{display:none!important}#toast{position:fixed;bottom:100px;left:50%;transform:translateX(-50%);max-width:calc(100% - 32px);width:max-content;background:#14283e;color:white;border-radius:12px;padding:13px 18px;box-shadow:0 6px 30px #0003;z-index:30;font-size:14px;display:none}#toast.visible{display:block}.inline-error{color:var(--danger);font-size:14px;line-height:1.4;margin-top:10px}.stack{display:grid;gap:12px}.back{margin-bottom:14px}.catalog-list{font-size:14px;color:var(--muted);max-height:210px;overflow:auto;display:grid;gap:8px}.counter{font-size:13px;color:var(--muted)}
@media(min-width:900px){.ticket-list{grid-template-columns:1fr 1fr}.header-inner{padding:0}.stats{max-width:650px}}
@media(max-width:650px){.header{padding-left:18px;padding-right:18px}.shell{padding:20px 16px 100px}h2{font-size:24px}.section-top{align-items:flex-start;gap:10px}.section-top .btn{white-space:nowrap;padding:10px 12px}.stats{gap:8px}.stat{padding:13px 11px}.stat span{font-size:12px}.stat strong{font-size:25px}.toolbar{grid-template-columns:1fr 1fr}.toolbar .search{grid-column:1/-1}.filters{grid-template-columns:1fr 1fr}.filters select:last-child{grid-column:1/-1}.card-top{align-items:flex-start}.card-footer{flex-direction:column;gap:6px}.ticket-card{padding:15px}.detail-grid,.admin-grid,.form-grid{grid-template-columns:1fr}.panel{padding:18px}.metadata{gap:14px}.form-grid{gap:15px}.wide{grid-column:auto}.form-actions .btn{flex:1}.detail-title{font-size:22px}.demo-bar{text-align:left;font-size:12px;padding:8px 16px}.demo-bar select{font-size:13px;margin:5px 0 0;width:100%}.pre{font-size:15px}.nav-item{padding:6px 10px}.badge{font-size:12px}}
html[data-theme=dark]{color-scheme:dark;--bg:#111b28;--surface:#192638;--ink:#e4edf7;--muted:#a5b5c8;--line:#304155;--nav:#0c1520;--accent:#53c7b8;--accent-soft:#173d3c;--danger:#ff9b74;--danger-soft:#422b27;--shadow:none}html[data-theme=dark] .btn.primary{color:#102c29}html[data-theme=dark] .chip.active{color:#162638}html[data-theme=dark] .badge{background:#2e3d50;color:#d1ddea}html[data-theme=dark] .badge.in_progress{background:var(--accent-soft);color:var(--accent)}html[data-theme=dark] .badge.urgent{background:var(--danger-soft);color:var(--danger)}